How do I send in my device for repair?
Simply click on Request a Repair then register. Once you are registered you can fill out the form and we will respond back with a quote and the shipping instructions.
How long will my repair take?
On common logic board repairs such as iPhone 6 Plus Touch IC, connectors, backlight issues it will take 1-5 working days to complete. Complex repairs such as water damage and data recovery can take up to 10 days. If it’ll take longer, then we will let you know.
Who pays for shipping?
For all repairs/warranty repairs you pay for shipping it to us and we will pay for shipping it back to you.
What if there are more repairs required besides the logic board repair to get my phone back in working order?
You will be notified first if your device has any secondary problems and the repair estimate will be re-adjusted if you choose to complete the entire repair. We will not proceed further until we get your permission and approval on additional repairs.
How does your warranty plan work?
All of our repairs come with a standard 6 month warranty. Warranty does not cover physical damage or any tampering with the device after repair is performed.
NO FIX – NO FEE? How does that work?
Our No Fix – No Fee Policy. We make it our business to be honest with our customers. In the event that we can’t fix your device no fee is charged for that service. It’s that simple. You will only pay for return shipping or you can donate the device to the donor board pile.
How do I Pay?
Once your device is repaired and tested we will send you an invoice via email which can be paid with a credit card.
Do you offer general phone/tablet repairs? Broken screens, battery replacements and so on?
Yes we do. We offer a full range of general phone and tablet repairs for Apple, Samsung, LG, Sony etc. Screen replacements, speakers, microphones, batteries, charging ports – you name it, we fix it! Simply Request a Repair and we will respond back with a quote.
How can I check the status of my repair?
The status of a repair can be checked online on our website. Navigate to the home page and look for the word ‘My Account‘ on the top navigation menu, click on ‘My Account‘ and enter your account details. Now inside your account page navigate to ‘My Repairs‘ and you will be able to see the status of your existing repairs. From there you can click on your repair ticket to open the comments page to add additional comments to your repair.